Warehouse operations and maintenance

Solutions · Lifecycle Services

One-Stop Lifecycle Services

Hypacare combines continuous maintenance, inspection, emergency repair, real-time monitoring, and preventive programs — plus parts and SLA options — so reliability extends well beyond go-live.

2h
Critical Response
Response within 2 hours for critical issues
90%
Same-Day Resolution
80–90% of issues resolved within 24 hours
24–48h
Parts Dispatch
Same-day dispatch for in-stock critical components
99%+
Target Uptime
System availability under premium SLA

The Hypacare System

Our Maintenance Program That Never Sleeps

Hypacare is Robocare's maintenance and operations program for installed automation: ongoing Hypacare maintenance, structured system inspection, and emergency repair when issues cannot wait. Real-time monitoring and preventive maintenance work together so problems are caught early and long-term system reliability improves.

The same engineering disciplines that commission AMR, PopPick, Putwall, PTL, and conveyor environments support you after go-live — software and hardware specialists working with project and service leadership so fixes match how your system was built.

  • Real-time monitoring and alarm handling
  • Preventive maintenance and inspection cadence
  • Emergency repair and escalation
  • AMR, PopPick, Putwall, PTL, and conveyor coverage
  • Parts program and SLA tiers where required
24/7
Monitoring Coverage
99%+
Target Uptime
Warehouse automation systems in operation

Service Modules

Four Pillars of Lifecycle Support

Mix inspection, monitoring, repair, parts, and SLAs to match your risk profile — aligned with the same closed-loop service flow as installation and commissioning.

Robot Repair & Maintenance

Hypacare

Under Hypacare we provide continuous maintenance alongside system inspection and emergency repair. When a fault occurs, we combine remote visibility with on-site troubleshooting to isolate root cause, replace or repair components, and document corrective action so similar events are less likely to repeat.

  • System inspection and documented health checks
  • Emergency repair dispatch and escalation paths
  • Root cause analysis and corrective maintenance
  • Coverage across robotics, conveyors, and related controls

Value Delivered

Shorter incidents, fewer repeat failures, and steadier day-to-day operations.

Spare Parts Replacement

Lifecycle performance depends on having the right parts at the right time. We prioritize critical SKUs, align stocking with failure history and lead times, and coordinate swaps so repairs do not stall waiting on components — integrated with Hypacare work orders where you use the full program.

  • Critical parts identification and stocking guidance
  • Replacement scheduling tied to maintenance windows
  • Coordination with on-site repair teams
  • Traceability for warranty and vendor returns

Value Delivered

Less idle time waiting on parts and faster return to target throughput.

Preventive Maintenance

Hypacare

Preventive maintenance under Hypacare pairs scheduled service tasks with real-time monitoring signals: wear trends, error patterns, and subsystem health. The goal is to address degradation before it becomes downtime — across mobile robots, fixed automation, and material-handling equipment you rely on daily.

  • Scheduled PM tasks aligned to OEM and site standards
  • Condition checks informed by monitoring data
  • Lifecycle planning for high-wear assemblies
  • Reporting on completed work and open risks

Value Delivered

More predictable operations and longer effective life from the same capital assets.

SLA-Based Service Support

For teams that need contractual clarity, we structure SLAs around response, resolution, and reporting — layered on top of Hypacare monitoring and engineering coverage. Optional tiers can include extended hours or priority dispatch; scopes are agreed up front so expectations match your peak seasons.

  • 24/7 support availability (optional tier)
  • Priority-based response and escalation
  • Remote diagnostics with on-site backup
  • SLA reporting and review cadence

Value Delivered

Predictable service behavior when uptime is non-negotiable.

Why Lifecycle Services Matter

Automation only pays back when lines stay up through peak volume. Without Hypacare-style continuity — inspection, monitoring, preventive work, and fast repair — small faults compound into lost picks, missed SLAs, and unhappy operators.

Our lifecycle offering closes the loop from planning and commissioning: the same partner can maintain what we deploy, with documented PM, real-time visibility, emergency response, and optional SLA metrics so you know how the system is performing quarter over quarter.

Keep Your Systems Running Without Interruption

Partner with a service team that not only supports your system — but keeps it performing at its best through our Hypacare program.

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